Time billing, the Xero way
Guides on turning tracked time into Xero invoices, billing retainers, and the numbers that decide whether the work was worth it.
Client Request Management for Agencies: Turning Email Into Billable Work
Most agencies lose more margin to unlogged client email than to any single project overrun. How to run client requests as a shared queue, and how to make sure the hours around the work reach an invoice.
Read moreAgency Profitability: 2026 Benchmarks and How to Improve It
Agency profitability benchmarks for 2026, the levers that move the margin, and why client and retainer-level profit matters more than project averages.
Read moreRetainer Billing Explained: How Agencies Bill Retainer Clients
How retainer billing works, drawdown versus logged hours, over and under-servicing, and how to invoice a retainer period straight through Xero.
Read moreHow to Set Consulting Rates That Actually Cover Your Costs
A utilization-adjusted method for setting consulting and agency rates that cover your real costs, plus why a good rate still fails if the hours never get invoiced.
Read moreBillable Utilization Rate: Formula and Benchmarks
The billable utilization formula, realistic benchmarks by role, and why high utilization still leaks money if the hours never reach a Xero invoice.
Read moreBillable vs Non-Billable Hours, Explained
What counts as billable, what does not, and why the most expensive category is billable time that never makes it onto a Xero invoice.
Read moreHow to Increase Billable Hours (Without Working More)
Most firms do not need longer days to bill more. They need to capture the billable time they already work and get it onto a Xero invoice.
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